On your site or from our enterprise service center, supporting your technical staff to end-users!

VANTIX offers comprehensive help desk support which includes providing telephone, E-mail, and World Wide Web-based technical and customer support to our clients.  Our Internet help desk solutions are designed to provide timely and comprehensive, end-to-end management of incidents or service requests by users.  Our capabilities include:

• Some of the most advanced diagnostic and debugging technologies on the market to ensure rapid problem identification and resolution.
• Monthly reports documenting call volume and characterization, problem resolution statistics, and problem duration.
• Advanced call-tracking processes that minimize the risk of "fallout calls" and technical error

Our quality Help Desk Services are accomplished by balancing qualified, knowledgeable people and technology resources to deliver "optimum" productivity and efficiency; as well as our proven processes that allow seamless transfer of information through the communication chain until final resolution.

INTER/INTRA/EXTRANET HELP DESK

Our Internet Help Desk is fully equipped to handle your company's subscriber or employee bases with the full range of services, from browser installation, dial-up, LAN and ISDN Internet access issues, to Internet navigational and product support.  Our skilled technical support specialists access online knowledge libraries that are fully integrated with sophisticated problem management tools to provide you or your customer better access to information.